Dixons Carphone (1998 – 2016) (IT Support Analyst)
In my role as IT Support Analyst my responsibilities included hardware support for laptops, desktops, printers as well as multichannel communications, remote working colleagues and network infrastructure support.
Duties also included user access control, systems administration and maintenance. I was required to implement software changes and assist with major network upgrades, liaising with 3rd parties to ensure smooth operations and manage failbacks.
I was responsible for maintaining, upgrading, configuring and troubleshooting hardware in a 1200 capacity contact centre, managing starter and leaver accounts and maintaining numerous legacy systems that require specialist knowledge. Also maintaining concise systems documentation and self-help guides and providing on call 24-hour support for business-critical systems, servers, SQL data replication and reporting systems.
Promo Creative (2013) (Freelance Web Developer)
Love2print (2008 – 2012) (Freelance Web Developer)
I created an eCommerce solution to sell wedding stationery online, the OpenCart base package was heavily customised for this project. The website features over 50 custom modification which I have authored. Some of the more generic modifications have been published on the OpenCart store. The site incorporates OpenCart (Customised), PHP, MySQL, MVC framework, jQuery, CSS and HTML.
We Are Simple (2008 – 2009) (Freelance Web Developer)
In 2009 I created a bespoke CMS for a Glasgow based surveyor. This was built from the ground up to the client’s specification and branding. The site incorporated PHP, MySQL, AJAX, Flash, CSS and HTML.
In 2008 I implemented an eCommerce store for a Sheffield based bathroom company. This was a straightforward eCommerce store but required an API writing to interact with the SagePay gateway as this was not available for the client’s base software of choice. Technologies included PHP, MySQL, AJAX, CSS and HTML.