I am highly experienced in IT Support and web development and have encountered many business systems in use today. I have been required to diagnose and impact assess system outages. I am familiar with server management, virtualisation technologies and have considerable experience with VMWare and Citrix XenApps, having configured thin client builds on various embedded operating systems for a 1200 seat contact centre.
I have a sound knowledge of incident and change management from appraisal through to closure and have been required to procure and convey details of these in a timely and accurate manner to multiple parties via various channels.
I strive for continual improvement and have used my abilities to deliver solutions that provide increased efficiency, accuracy, throughput and ultimately cost savings. Having spent my career in customer and stakeholder facing roles, I have developed excellent communication skills and can easily adapt technical language for a given audience.
- Group Policy
- Virtualised Environments
- Webserver Configuration (Linux)
- MSSQL, MySQL, PHP, CSS and HTML
- Workload Prioritisation
- Windows Server Active Directory
- End User Machine Builds
- Manage Engine / SCCM
- Windows 10 Migration
Business Software Experience
- Microsoft Office
- Windows Server (2003 – 2019)
- Windows OS (95 Onwards)
- Linux (Multiple Distributions)
- Cisco ASDM
- Microsoft SQL Studio
- Citrix XenApps
- Manage Engine
- Amazon AWS
Business Telephony Experience
I have experience in user administration and station management of Avaya, Meridian, Skype and Rockwell telephony systems encompassing analogue, digital and IP technologies.
Many years’ experience in busy and constantly changing corporate IT departments providing server, desktop, mobile, software, telephony, network and printer support. Tasks include server builds and configuration, PC software builds, systems access control, end user telephony support and second and third line support for critical business systems.
Implementing and post checking business changes to both hardware, software and network infrastructure.
Excellent diagnosis and troubleshooting skills for both physical hardware and virtualised environments.
Automation of joiner, mover, leaver (JML) process, reporting, website, supplier and stock management processes using Powershell to improve efficiency and removing human error.
Overseen and implemented migration to Windows 10 across multiple offices and continents in the EMEA region.